Frequently asked questions
Reservations
Yes, direct bookings offer more flexible cancellation conditions, exclusive offers, and other benefits.
Breakfast is included in our rates. It is served in the restaurant or via room service from 7:30 AM to 10:15 AM.
A baby cot can be provided free of charge in your lodge upon request before arrival. An extra bed is available on request before arrival, with an additional charge.
Pets are not allowed in our establishment.
Yes, the hotel can be reached via WhatsApp at +212 667 787 243.
Yes, our hotel is fully accessible. A wheelchair is available free of charge, and a lodge adapted for guests with reduced mobility can be reserved in advance.
Arrival
Yes, transfers can be arranged upon request via email. Please provide your name, arrival date, time, flight number, and departure city. The rate will depend on the number of passengers.
From 3:00 PM. However, if the schedule allows, we will be happy to provide early check-in. If the lodge is not available upon arrival, we will securely store your luggage at reception.
Yes, our team is available 24/7 to assist you at any time.
The last order at the restaurant is at 10:00 PM. However, upon request, our chef can prepare a cold meal tray that can be delivered to your lodge for arrivals after 10:00 PM.
Yes, Wi-Fi is free and available with a code provided at the reception upon arrival.
Yes, free parking is available on-site.
During Your Stay
We accept Visa, MasterCard, and American Express.
Yes, currency exchange is available 24/7 at reception. The exchange rate is displayed at the reception desk.
Yes, room service is available from 7:30 AM until the restaurant closes.
A free shuttle is available from 9:00 AM to 6:00 PM between the hotel and Djemaa El Fna (round trip).
For other locations in Marrakech, an additional charge will be applied.
Yes, all lodges (bedroom and living room) have reversible air conditioning and a fan.
Access to the park is complimentary for hotel guests.
Yes, our hotel offers activities for children around the pool, including archery, ping-pong, and board games, all provided free of charge.
Oasiria Park also offers a kids’ club for an additional fee.
Yes, babysitting services are available for an additional charge.
Yes, our concierge can arrange all your reservations: golf tee times, restaurants, transport for sightseeing, customized excursions, guided tours of Marrakech, day trips to Essaouira, hot air balloon rides, and much more.
Yes, our pool is heated during the winter season.
Yes, upon request, we offer baby cots, baby bathtubs, bottle warmers, and high chairs free of charge.
Check-out is at 12:00 PM. If you wish to leave later or enjoy the pool, we can store your luggage.
Late check-out until 6:00 PM may be available, depending on availability, for an additional charge.
